Legal

Privacy Policy

Last updated: September 8, 2026

Hammer & Nails Grooming Shop of Greenwich (“Hammer & Nails,” “we,” “us,” or “our”) operates the Ps and Qs internal operations platform at ps-and-qs.com (the “Platform”) and provides related services, including the B.O.T. (Be On Time) shift-alert SMS program (the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Services you agree to this Privacy Policy. If you do not agree, do not use the Services.

1. Information we collect

We collect the following categories of information:

Account information: name, email address, role, and shop location, provided by an authorized administrator when a user account is created.
Employee shift-alert information: for team members enrolled in the B.O.T. program, we collect full name, email address, mobile phone number, home address, home shop, and opt-in status. Home addresses are converted into approximate geographic coordinates (latitude and longitude) so we can estimate drive time to the shop.
SMS interaction data: records of messages we send to you, messages you send in reply, delivery status, and timestamps, provided to us by our messaging vendor (Twilio Inc.).
Usage information: pages visited within the Platform, actions taken, and standard server log data (IP address, user agent, timestamps).

2. How we use information

We use the information we collect to:

Operate, maintain, and secure the Platform;
Deliver B.O.T. shift-time SMS alerts to enrolled team members, including calculating drive-time estimates using third-party traffic data;
Respond to messages and support requests;
Keep an internal audit log of alerts sent, delivery status, and opt-in changes for compliance and troubleshooting; and
Comply with legal obligations.

3. SMS program disclosures

The following disclosures apply specifically to the B.O.T. (Be On Time) SMS shift-alert program:

No mobile-number sharing. We do not sell, rent, share, or otherwise disclose mobile phone numbers or SMS opt-in data to third parties or affiliates for their own marketing purposes. Mobile-number information and consent are not shared with third parties for any purpose other than the delivery of the messages you have requested (for example, our SMS vendor, Twilio, uses your number solely to transmit the message on our behalf).
Message frequency. Enrolled team members can expect to receive up to two (2) messages per scheduled shift (a heads-up message and a go-time message), plus occasional service messages related to the program itself (opt-in confirmation, help replies, and program updates). Actual frequency will vary based on your schedule.
Message and data rates.Message and data rates may apply. Message and data rates are set by your mobile carrier and are not charged by Hammer & Nails.
Opting out. You may opt out at any time by replying STOP to any B.O.T. message. After you reply STOP you will receive one confirmation message and no further B.O.T. messages, unless you later opt back in.
Help. Reply HELP to any B.O.T. message for assistance, or contact us at brenda@hngrooming.com.
Supported carriers. The program is available on all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

4. Legal bases and consent

We send B.O.T. shift-alert messages only to team members who have provided express written consent, either by signing an opt-in form at the shop or by replying YES to our initial opt-in text message. Consent to receive SMS messages is not a condition of employment.

5. Sharing of information

We do not sell personal information. We share personal information only with:

Service providers that help us operate the Services under written obligations of confidentiality and data protection, including Twilio Inc. (SMS delivery), Google LLC (traffic and geocoding), Supabase Inc. (database and authentication hosting), and Vercel Inc. (application hosting);
Zenoti, our point-of-sale and scheduling system of record, from which we retrieve shift schedules for enrolled employees; and
Authorities, when required by law, subpoena, or valid legal process.

As stated above, we do not share mobile phone numbers or SMS opt-in data for third-party marketing purposes.

6. Data retention

We retain account and employee information for as long as the user is active in the Services, and for a reasonable period afterward for recordkeeping, legal, and audit purposes. SMS logs are retained for at least eighteen (18) months and may be retained longer where required by law.

7. Security

We use industry-standard administrative, technical, and physical safeguards to protect information from unauthorized access, use, or disclosure. No system is perfectly secure, and we cannot guarantee the absolute security of any data.

8. Your choices

You may request that we correct, update, or delete your personal information by contacting us using the details below. You may unsubscribe from the SMS program at any time by replying STOP.

9. Children

The Services are intended for adults. We do not knowingly collect personal information from anyone under the age of sixteen (16).

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you.

11. Contact

Questions about this Privacy Policy or the Services can be sent to:

Hammer & Nails Grooming Shop of Greenwich
48 West Putnam Avenue
Greenwich, CT 06830
Email: brenda@hngrooming.com